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Returns & Refunds

Need to return all or part of your SaveOnShirts.ca order? No problem. Most eligible items can be returned within 30 days of the order date, provided the return meets the requirements outlined below.

How to Request a Return

  1. Sign in to your SaveOnShirts.ca account.
  2. Open your order history and locate the order containing the item(s) you wish to return.
  3. Click Return Items?
  4. Select the item(s) and quantities you would like to return.
  5. Select the reason for your return.
  6. Submit your return request.

Once your request has been reviewed, we will email you with your return authorization information and instructions on where to send your return.

Please do not ship your return until you have received authorization and return instructions from SaveOnShirts.ca.

Return Requirements

  • Returns must be initiated within 30 days of the order date.
  • All returns must be authorized by SaveOnShirts.ca before they are shipped.
  • Returns received without a valid Return Authorization (RA) number may be refused.
  • Items must be returned in returnable condition.
  • Washed or altered garments are not eligible for return.

Return Shipping

  • Return shipping costs are the responsibility of the customer.
  • Original shipping and handling charges are non-refundable.
  • Returns must be shipped by courier. Local return drop-offs are not available.
  • Your return authorization will include the correct warehouse address for your return. Returns sent to another location, including our Vancouver head office, may be subject to additional shipping or handling charges.

Because we ship products from multiple Canadian warehouses, please do not assume that your return should be sent back to the address shown on your original shipment or to our Vancouver office. Always follow the return instructions provided with your authorization.

Refunds

Once your returned merchandise has been delivered to the appropriate warehouse, please allow approximately 5–7 business days for the return to be inspected and your refund to be processed.

Refunds are issued to the applicable original payment method. Depending on your bank or payment provider, additional time may be required for the refund to appear on your account after it has been processed by SaveOnShirts.ca.

Some returns may be subject to a restocking fee. Any applicable restocking fee will be deducted from the amount refunded.

Damaged, Defective or Missing Items

Claims involving defective, damaged, missing or lost items must be reported within 10 days of the date of purchase.

If there is a problem with your order, please contact our customer service team and include your order number along with details of the issue.

Exchanges

SaveOnShirts.ca does not offer direct exchanges.

If you need a different size, colour or style, you may return the eligible item in accordance with this return policy and place a new order for the item you require.

Return to Sender & Refused Deliveries

Orders that are refused at delivery or returned to the sender may be subject to a restocking fee as well as any applicable return shipping or carrier charges.

We recommend accepting your shipment and following the regular return process if you decide that you no longer want the merchandise.

Order Cancellations & Changes

Orders are electronically sent to our warehouses for processing very quickly, generally within approximately 10 minutes of being placed. This process may occur outside our regular customer service hours.

Once an order has been released to a warehouse for processing, we are unable to cancel the order or make changes to products, colours, sizes, quantities, addresses or other order details.

Please carefully review your order before submitting it. Once an order has shipped, the regular return policy outlined on this page applies.

Need Help With a Return?

If you have questions about whether an item is eligible for return or need assistance with an existing return request, please contact SaveOnShirts.ca Customer Service.